FAQ
Answers to common questions about DUNOV EDC gear, materials, care, shipping, and support.
General & Brand
What makes DUNOV EDC products different?
We focus on useful everyday-carry gear made from materials that gain character through use. Brass can darken, leather can soften, and honest wear can make each piece feel more personal over time.
Will my item look exactly like the photos?
Natural materials and finishes can vary slightly. Color, grain, machining marks, and patina may differ from one piece to another.
Fuel & Usage
Does a lighter include fuel?
Fuel requirements and included accessories can vary by product and shipping destination. Review the individual product page before ordering. If anything is unclear, contact us before use.
How should I use and maintain a lighter?
Follow the instructions supplied with the product. Keep fuel and flame away from children, heat sources, and flammable materials. Allow the lighter to cool before refilling or servicing it.
Shipping & Delivery
When will my order ship?
Processing and delivery estimates are shown during checkout or in your order confirmation when available. Custom work may require additional preparation time.
How can I track my order?
When tracking is available, it is sent to the email address used at checkout. Contact us with your order number if you need help locating an order.
Returns & Support
Can I return an item?
Eligibility and instructions are listed in the current return policy linked in the footer. Customized, used, fueled, or altered items may require special review.
What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the item and packaging so we can review the issue.
How can I contact DUNOV EDC?
Use the Contact page and include your order number for purchase-related questions.