Shipping policy

DUNOV EDC — SHIPPING POLICY

Last updated: September 19, 2026

ORDER PROCESSING
Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Orders containing custom engraving or made-to-order work may require additional preparation time. If a longer processing time applies, it will be shown on the product page or communicated to you.

SHIPPING DESTINATIONS
We ship only to markets currently available at checkout. If your address or destination is not accepted during checkout, we are unable to ship the order to that location at this time.

SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, charges, and estimated delivery times are displayed at checkout. Delivery estimates begin after an order has been processed and are not guaranteed. Delays caused by carriers, customs authorities, severe weather, or other events outside our reasonable control may occur.

TRACKING
When tracking is available, tracking information is sent to the email address used at checkout. Tracking events can take time to update after a parcel is handed to the carrier.

LIGHTERS, FUEL, AND SHIPPING RESTRICTIONS
Products that are designed to use fuel are shipped in accordance with applicable carrier and destination restrictions. Fuel is not included unless the product page expressly states otherwise. Certain lighter products or accessories might be unavailable for some destinations.

CUSTOMS, DUTIES, AND TAXES
International orders may be subject to import duties, taxes, customs processing fees, or local charges. Unless collected during checkout or required otherwise by law, these charges are the customer's responsibility. Customs processing can affect delivery time.

ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or been handed to the carrier.

LOST, DAMAGED, OR DELIVERED PARCELS
If an order arrives damaged, incorrect, or incomplete, contact us promptly with your order number and clear photos of the item and packaging. If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members, neighbors, and the carrier before contacting us.

CONTACT
For shipping questions, use the Contact page and include your order number.